Frequently asked questions

1. What is a private event?
Private events are visible on the site, but the exact location stays hidden until someone buys a ticket. The ticket receipt is sent via email after purchase. You will get a separate email with the exact location of the event at least 3 hours before the event starts.

2. Where can I find the tickets I bought?
All your tickets live inside your Dashboard → Ticket Wallet. They can also be found in your email. If they don’t appear in your Inbox, please check your Junk/ Spam

3. How do event creators get paid?
Creators enter their payout details when submitting an event. After the event ends, we send the earnings to the creator once everything checks out.

4. Are payments secure?
Yes. All payments are processed by Stripe—your card details never touch our servers.

5. Can a ManbunLife representative attend my event?
Yes. Sometimes a team member may attend to make sure the event runs smoothly and matches the quality standards of the platform.

6. How do reviews work?
After an event ends, attendees and creators receive an email asking for a review. Reviews are moderated before appearing on the event page.

7. How is my data used?
We collect only what’s needed for accounts, payments, and event communication. Data is stored securely and never sold or shared with third parties.

8. Why might my event not go live?
Every event goes through a quick manual review before it appears on the site. This protects the platform and keeps the quality consistent. An event may stay “pending” if:

• Details are incomplete or unclear (missing description, unclear venue, no image).
• The title or description doesn’t match the type of event you’re hosting.
• The event violates our safety or content rules.
• Pricing or capacity doesn’t make sense or is inconsistent.
• The event is missing payout details for the creator.
• The venue or schedule conflicts with an existing event.
• The event uses copyrighted images or logos.
• Something simply needs clarification and we may reach out for more info.

9. Why might an event get cancelled?
Sometimes an event needs to be cancelled, either by the creator or by ManbunLife. Common reasons include:

• Low attendance. The creator may choose to cancel if not enough people join by a certain date.
• Venue issues. The location becomes unavailable, unsafe, double-booked, or affected by weather.
• Creator emergency. Illness, travel issues, or unexpected personal situations.
• Payment or verification problems. If Creator payout details can’t be confirmed or the event fails a basic safety check.
• Policy violations. Events that don’t follow ManbunLife guidelines may be removed by our team.
• Safety or legal concerns. If an event risks participant safety or breaches regulations.

When an event is cancelled, attendees are automatically notified and refunded.

10. How do I reach ManbunLife?
You can contact us anytime at info@manbunlife.com.
For anything urgent—payment issues, event problems, or safety concerns—we respond as fast as possible. For general questions, suggestions, or partnership ideas, the same email works. We don’t use chatbots or ticket systems; you’re talking directly to the team behind the platform.

11. I cannot see any emails from ManbunLife?
If you cannot see any emails from us in your inbox, please also check your Junk/ Spam folder.

12. How does pricing, commission and payout work
You set the ticket price for your event. Manbunlife retains a 25% platform fee, which includes VAT handling, payment processing and use of the platform. The remaining amount is paid out to you after the event. There are no additional or hidden fees. All VAT and payment-related obligations are handled by Manbunlife, so you can focus on running your event.